Support

Help for KiddoLog (the parent app) and KiddoSchool (the staff app), both by KitNow Co.

Frequently asked questions

I forgot my password

On the sign-in screen, choose "Forgot password" and follow the link we email you. If you signed in with Google or Apple, recover the account through that provider instead — KiddoLog and KiddoSchool don't store a separate password for those.

How do I add my child? (KiddoLog)

After signing in, open the kids section and add your child's name and details. To link them to their school, enter the enrollment / reference code the school gives you — the school confirms the enrollment on their side.

How do pickup and check-in passes work? (KiddoLog)

Issue a pass from your child's card; staff scan its QR code at the gate to mark drop-off or pickup. Passes are time-limited and can be revoked. They're meant for one-off handoffs — standing caregivers should sign in to their own account instead.

How do I invite a caregiver? (KiddoLog)

From the caregivers section, send an invite by email. The caregiver signs in to their own account and gets the access you grant — no shared logins.

Notifications aren't arriving

Make sure notifications are enabled for the app in your device settings, that you're signed in, and that you have a network connection. If you reinstalled the app, re-allow notifications when prompted.

Billing and subscriptions (KiddoSchool)

School owners manage their subscription inside KiddoSchool; payments are handled securely by Stripe. For questions about a plan, an invoice, or a refund, email us and include your school name.

How do I export or delete my data?

Export: in KiddoLog use Account → Export my data; in KiddoSchool use Settings → Export school data. Delete: Account → Delete account, which removes your data after a 30-day window. See our Privacy Policy for details.

Privacy & terms

Read our Privacy Policy and Terms & Conditions for how we handle your information and the rules for using the apps.